At Melissa Sales Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.

Return & Exchange Process

  1. Eligibility: Items must be returned within 15 days of receiving your order. The item must be unused, in its original packaging, and with all tags attached.
  2. Initiate a Return: To start a return or exchange, please contact our customer service team at [email protected] with your order number and the reason for the return or exchange.
  3. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return your item.
  4. Ship the Item: Package the item securely and include the RAN on the outside of the package. Ship the item to the address provided in the return instructions.
  5. Processing: Once we receive your returned item, we will inspect it and process your refund or exchange within 5-7 business days.

Refund Timeline & Method

Refunds will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to be processed and reflected in your account. If you paid via PayPal, the refund will be credited to your PayPal account.

Non-Returnable Items

Based on our product offerings, the following items are non-returnable:

  • Women’s Slides: Due to hygiene reasons, we cannot accept returns on slides.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #12345

Body:

Dear Melissa Sales Store Team,

I would like to request a return/exchange for my recent purchase. Below are the details:

  • Order Number: #12345
  • Item(s) to Return/Exchange: [Item Name(s)]
  • Reason for Return/Exchange: [Reason]

Please provide me with the Return Authorization Number and further instructions.

Thank you,

[Your Name]

Contact Us

If you have any questions or need further assistance, please feel free to contact us at [email protected].

Thank you for shopping with Melissa Sales Store!