Product Questions
1. What types of shoes do you offer?
We offer a wide range of footwear including Sandals, Sneakers, Women’s Flats, Women’s Heels & Pumps, and Women’s Slides.
2. Are your shoes available in different sizes?
Yes, we offer a variety of sizes to ensure a perfect fit for everyone. Please check the product description for available sizes.
3. Do you offer international shipping?
Yes, we ship worldwide, excluding some remote areas in Asia. Please check our shipping policy for more details.
Returns & Exchanges
1. What is your return policy?
You have 15 days from the date of receipt to return or exchange your items. Items must be in their original condition and packaging.
2. How do I initiate a return or exchange?
Please visit our Returns & Exchanges page for detailed instructions on how to proceed with your return or exchange.
3. Will I get a refund for the shipping cost?
Shipping costs are non-refundable. However, if you received a defective or incorrect item, we will cover the return shipping costs.
Account & Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the ‘Account Settings’ section.
3. Is my payment information secure?
Yes, we use secure encryption methods to protect your payment information. Your data is safe with us.
Shipping & Delivery
1. What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx (10-15 business days, $12.95) and Free Shipping via EMS for orders over $50 (15-25 business days).
2. How long does it take to process my order?
Orders are typically processed within 1-2 business days after payment verification.
3. Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
Contact & Support
1. How can I contact customer service?
You can reach our customer service team at [email protected] for any inquiries or assistance.
2. What are your business hours?
Our customer service team is available Monday to Friday, 9 AM to 5 PM PST.
3. Where is your company located?
Our company is located at 151 Seth Street, SAN JOSE, US 87565.