At Melissa Sales Store, we understand that timely delivery is crucial to your shopping experience. Whether you’re stepping out in elegant heels, casual sandals, or trendy sneakers, we want to ensure that your new footwear arrives promptly and in perfect condition. Here’s everything you need to know about our delivery options and timelines.

Shipping Options

We offer two convenient shipping methods to cater to your needs:

  • Standard Shipping: For those who prefer a quicker delivery, we use DHL or FedEx. This option typically takes 10-15 business days after your order has been processed. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. This method usually takes 15-25 business days after processing. It’s a great option if you’re not in a rush and want to save on shipping costs.

Order Processing

Once you place your order, our team works diligently to process it within 1-2 business days. This includes verifying your payment and preparing your package for shipment. We strive to ensure that every order is handled with care and attention to detail.

International Shipping

We are proud to serve customers worldwide, shipping to almost every corner of the globe (excluding some remote areas in Asia). No matter where you are, you can enjoy our stylish footwear. Our international shipping options are designed to be reliable and efficient, ensuring that your order reaches you safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your delivery and estimate when your new shoes will arrive. If you have any questions or concerns about your order, our dedicated customer service team is always here to assist you.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange your items, you have 15 days from the date of receipt to do so. Please ensure that the items are in their original condition and packaging. For more details, visit our Returns & Exchanges page.

Contact Us

If you have any questions about our delivery options or need assistance with your order, please don’t hesitate to reach out to us at [email protected]. Our customer service team is available to help you with any inquiries.

Thank you for choosing Melissa Sales Store. We look forward to being a part of your journey, one step at a time.